Our Returns, Refunds and Exchanges Policy
How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of purchase date.
1. Please email billing@parentmap.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
ParentMap
PMB #190
7683 SE 27th St
Mercer Island, WA 98040
3. Include in your package a signed letter stating the reason for your return and the original email confirmation of purchase.
Return Exceptions
CDs cannot be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund.
Event Registration Cancellation and Refund Policy
Event booking cancellations will be accepted up to 30 days prior to event date with a full refund of booth or goody bag fees. Any time between the event and 30 days prior, refunds will be given if your booth or goody bag space can be filled. All refunds must be coordinated directly with ParentMap events registration staff. Please contact us at eventreg@parentmap.com.
Event Tickets
We issue refunds for tickets up until 30 days prior to the event date. Please contact press@parentmap.com for any questions regarding refunds.
Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, ParentMap will process a full refund by check.
Mailing Address for Check/Money Order
ParentMap
PMB #190
7683 SE 27th St
Mercer Island, WA 98040
Shipping Policy
Turnaround
All orders are shipped within 48‒72 hours, Monday‒Friday, 8am‒5pm.
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
Shipping is free.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.
Contact us
If you have any questions about our policies, please contact us:
ParentMap
PMB #190
7683 SE 27th St
Mercer Island, WA 98040
206-709-9026
Email
